Shipping, Returns & Refunds
Shipping & Delivery
Processing Your Order
We aim to process and dispatch all orders within 1 business day after your order has been placed.
Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking information.
Please note that during launches, promotions, sale periods, public holidays or peak seasons, processing times may be slightly longer than usual.
Shipping Costs & Delivery Times
Netherlands
Free shipping on orders over €50
Orders below €50: €4.95 shipping fee
Estimated delivery: 1 business day after dispatct
Orders placed before 22:00 are often delivered the next business day. However, delivery times may vary depending on the carrier and destination.
Belgium & Other European Countries
Free shipping on orders over €100
Orders below €100: €6.95 shipping fee
Estimated delivery: 1–3 business days after dispatch
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email.
If you have not received a shipping confirmation within a few business days, please contact our customer service team and we will be happy to assist you.
Delivery Delays
The delivery times stated above are estimates and may occasionally be affected by:
High order volumes
- Carrier delays
- Public holidays
- Stock availability
- External circumstances beyond our control
While we always do our best to ensure timely delivery, delivery dates cannot be guaranteed.
If your parcel has not arrived within the expected timeframe, please contact us and we will start an investigation with the carrier.
Incorrect Address Information
Customers are responsible for providing the correct shipping address when placing an order.
If a package cannot be delivered due to incorrect or incomplete address details, any additional shipping costs incurred for re-shipment will be the responsibility of the customer.
Lost or Missing Parcels
If a parcel appears to be lost in transit, we will work together with the shipping carrier to investigate the situation.
Please note that shipping carriers require a formal investigation period before a shipment can be declared lost. During this period, we are unable to issue a refund or send a replacement order.
Once the carrier confirms that the parcel is lost, we will provide an appropriate solution as quickly as possible.
Uncollected Packages
If a parcel is delivered to a pickup point and is not collected within the carrier's collection period, it will automatically be returned to us.
Any return shipping costs or re-shipment costs resulting from an uncollected parcel are the responsibility of the customer.
Returns & Refunds
At Edmonds, your satisfaction truly matters to us. We want you to love what you wear, and we're always here to help if something isn't quite right.
Starting a Return
Before sending anything back, please contact us at:
hello@edmonds-online.com
Our team will guide you through the return process and help find the best solution.
Returns should be sent to:
Returns Edmonds
Stammerkamp 8
1112 VH Diemen
The Netherlands
Return Conditions
To be eligible for a return:
Items must be unworn, unwashed and unused.
tems must be returned in their original packaging.
The original order number must be included with the return shipment.
Please include a note stating the reason for your return.
Returns that do not meet these conditions may not be accepted.
Return shipping costs are the responsibility of the customer unless otherwise agreed upon by Edmonds.
Refunds
Once we receive and inspect your return, we will process your refund within 7 business days.
Refunds will always be issued to the original payment method used when placing the order.
Original shipping fees are non-refundable.
Sale Items
Items purchased during a sale, promotion, archive sale or special offer are not eligible for refunds.
However, we are happy to offer:
An exchange for another item (subject to availability), or
Store credit equal to the purchase value of the returned item.
All exchanges and store credits are subject to stock availability.
Damaged or Incorrect Items
If you receive an incorrect item or believe your item has a manufacturing defect, please contact us as soon as possible.
All product-related complaints are reviewed and inspected by our team before a refund, replacement or other solution can be approved.
Additional Information
We strongly recommend using a tracked shipping service when returning items. Edmonds cannot be held responsible for returns that are lost or damaged during transit.
Edmonds reserves the right to amend or update this policy at any time without prior notice.
Questions?
If you have any questions regarding your order, shipment, return or refund, please contact us at:
hello@edmonds-online.com
Thank you for being part of the Edmonds community.
Team Edmonds